Your Privacy Policy Information
Privacy Policy — Capital Gas and Heating Services Limited
Last updated: 29/09/2026
1. Introduction
This Privacy Policy explains how Capital Gas and Heating Services Limited (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or use our heating, plumbing, and boiler‑installation services. We comply with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
2.1 Information you provide
We collect personal information when you contact us, request a quote, or book a service, including:
Name
Address (for surveys, installations, and repairs)
Email address
Phone number
Details of your enquiry
Boiler/system information (model, age, issues, installation requirements)
2.2 Technical data
When you browse our website, we may collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
2.3 Cookies
We use cookies for:
Website functionality
Analytics (e.g., Google Analytics)
Marketing (e.g., Google Ads, Meta Pixel — if used)
You can disable cookies through your browser settings.
3. How We Use Your Information
We use your information to:
Provide quotations and respond to enquiries
Carry out boiler installations, servicing, and repairs
Schedule appointments and communicate with you
Maintain Gas Safe and regulatory compliance
Improve our website and customer experience
Send updates or marketing communications (only with your consent)
Process payments and issue invoices
Maintain records for legal and tax purposes
4. Legal Basis for Processing
We process personal data under:
Contract – to deliver the services you request
Consent – for marketing communications
Legal obligation – Gas Safe compliance, tax records
Legitimate interests – improving services, preventing fraud, analytics
5. Sharing Your Information
We may share your data with:
Gas Safe engineers
Payment processors
Website hosting and analytics providers
Professional advisers (legal, accounting)
Regulators where required by law
We do not sell your personal data.
6. International Transfers
If any third‑party providers store data outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses.
7. Data Retention
We retain personal data only as long as necessary:
Service records: up to 7 years
Enquiry data: up to 24 months
Marketing data: until you withdraw consent
8. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us using the details below.
9. Security
We use appropriate technical and organisational measures to protect your data, including secure storage, restricted access, and encrypted communication where applicable.
10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Contact Us
Capital Gas and Heating Services Limited Email: [insert email] Phone: [insert phone number] Address: [insert business address]
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.